UX Writing is fuelling superior Digital Experiences

February 15, 2023 | Read Time : 3 mins

UX writing is fuelling superior Digital Experiences

Words have tremendous power. Copy is essential for directing the user and assisting them in completing their intended tasks. Naturally, the product design industry places a lot of emphasis on honing pixels and copy. UX writing is a more recent specialisation of copywriting for digital products. The title of “UX Writer” is becoming more well-known, and many major organisations are looking for qualified candidates.

It’s critical to comprehend what the function of the UX writer involves and how it contributes value to the entire design process because more and more businesses seek to integrate UX writers into their design teams.

What is UX Writing?

The skill of crafting the messages displayed throughout the user interface of digital products is known as UX writing (websites, mobile apps, etc.). This content is referred to as copy, much like in the world of conventional publication. UX writing, however, is distinct from copywriting in that it seeks to lead the user through the interface in an understandable way.

What do UX Writers do?

As you may have guessed, UX writers are in charge of creating an informative, insightful language that facilitates users in completing their current tasks. They are not, however, separate specialists; rather, they are full-fledged members of the product team. A UX writer collaborates with designers and developers to create engaging product experiences. They frequently attend user research sessions since their purpose is to guarantee that the product layout and copy work
well together.

Importance of UX Writing

UX writing is frequently disregarded as part of the overall UX design process. However, UX designers who fail to give UX writing its due should be mindful of the risks of bad UX writing. More significantly, they should understand how good writing can improve effective UX design.

Understanding Users

To establish a human connection between a user interface and the user, UX writing establishes the voice of a design’s communication with users. The role of empathy that you can generate via design is comparable to the part it plays in real life: empathy is about understanding other people’s feelings and reflecting those emotions in the way you engage with them.

Including a Human Touch

UX writing helps bridge the technological and human divide. Let’s face it, apart from communication apps; human communication is not the core function of the digital products that UX designers worldwide create. The main focus of UX design is typically on human-machine interactions.

Driving Engagement and Increasing Conversions

Users can be more productive when user experience (UX) writing is concise and clear, focusing the attention of an entire encounter on a specific goal. A/B testing is a great method for evaluating different types of UX copy and using their ability to increase engagement.

Clear Communication Leads to Smoother Interactions

There are several ways for customers to connect with a user interface and vice versa. However, one could argue that no communication is as clear and effective as UX writing. Even though users frequently read, understanding micro-interactions or other interactive forms of communication requires a larger cognitive load. Users are far more attentive to feedback received through text than any other form of communication.

UX writing best practices

It’s time to talk about a few fundamental UX writing principles now that we clearly understand what UX writing is. Writing the text for a user interface design takes art and science. While there are no universal guidelines for writing UI text, certain broad guidelines may be followed.

  • Useful content: Writing for the UX involves careful consideration of the audience and the context. Because of this, UX writers should be aware of their audience and what they want from products before starting to write. The content should be useful to the user, guiding them to their intended task.
  • Concise and clear: UX writing exists in the context of digital goods and has its own set of restrictions. The copy is impacted by the size of the screen and the fact that consumers scan rather than read content in digital spaces. Consequently, writing should be concise while yet effectively communicating the content.
  • Prioritized: People’s eyes are known to move in an F-shape while they read text on a screen. They read the first and second lines, then skip down the page, barely catching the first or second word of each sentence. For this reason, it’s important to keep your content short and frontload it with all the important concepts. By doing that, you may direct readers’ attention to important terms as they scan the page.
  • Simple to translate: Copy should be internationalised across linguistic, geographical, and cultural borders. Everyone should be able to grasp the text regardless of language or culture. Use straightforward, plain language wherever possible since it will make the text simple to grasp and interpret.
  • Use humour with caution: Humanising a product with humour. But humour should be planned, just like any other UI element. People are likely to read the content in your interface several times, and with time, what could first appear funny may get annoying (especially if you choose to use humour in error messages).
  • Be mindful of the platform you are creating for: Use terminology appropriate to the platform of the user. The language we use to describe how a desktop program interacts with the user may not always apply to mobile platforms. For instance, when referring to the interactive UI element in an iPhone app, we cannot use the word “click.” We must mention “tap” in its place.
  • Voice and tone: Good UX authoring not only improves the usability of interfaces but also fosters trust. However, the text must reflect the organisation’s voice to foster confidence. UX writers consider how their language choices will fit into the overall tone of the brand and the product.

Finding the correct balance for your MVP is a process that takes some consideration. It is the first indicator of your product’s capability to succeed in the market. Make sure you give yourself a better picture of whether to move forward or pivot.


OriginUX Studio


Team OriginUX

OriginUX Studio is a CoE for User Experience providing UI & UX across Product, Service and Customer Experience Design. We are a cross-disciplinary design team that loves to create great experiences and make meaningful connections for businesses and their users through UI & UX.

Founded in 2016, our larger purpose is to help brands understand what they want to do and where they want to go. To do that we have to make understanding customer experience simple, effortless, and affordable for everyone.

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