A Heuristic Evaluation may be used to determine how user-friendly a website is. In other words, it evaluates how usable the website is. In contrast to user testing, where users review the website (or prototype), Heuristic Evaluation assesses the website using usability experts. Because of this, it’s sometimes referred to as an “expert review.”
Heuristics can be compared to general guidelines. A set of predetermined heuristics or qualitative guidelines serve as the foundation for a heuristic evaluation or expert review of a web or mobile site.
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The system should tell users of its status by providing appropriate feedback in a timely manner.
The system should employ words, ideas, and concepts familiar to the user rather than system-oriented jargon. Follow real-world conventions by arranging information in a natural and logical sequence.
Users frequently pick system functions incorrectly; therefore, they want a clear “emergency exit” to quickly and discreetly depart from the unwanted state. Support undo and redo options.
Users shouldn’t be left wondering whether several words, circumstances, or actions refer to the same thing. Follow the platform conventions.
Careful design that foresees problems before they arise is preferable compared to just error messages. Eliminate error-prone circumstances, check for them, and provide users with the option of confirmation before they commit to an action.
Minimize the user’s memory burden by making items, actions, and alternatives apparent. The user shouldn’t feel the necessity to recall details from one section of the dialogue to the next. When necessary, instructions for using the system should be readily visible or accessible.
Accelerators may frequently speed up the interaction for the expert user so that the system may accommodate both beginner and experienced users. New users are often unaware of accelerators’ existence, which can often be done. Permit users to customise routine tasks.
Dialogues shouldn’t include irrelevant information. Every additional bit of information in a conversation competes with the relevant bits of information and minimizes their relative exposure.
Error messages should be written in simple language (i.e., without any codes), clearly state the issue, and offer a workable solution.
Even though it is ideal if the system may be operated without documentation, it might be required to offer help and documentation. Any such information should be concise, focused on the user’s task, easy to search, and describe specific actions that need to be taken.
Using these established guidelines for best-usability practices, you may either develop your review questions or select those that have already been written and tweak them to your taste.